Privacy & Security

Updated November 18, 2015

 

Your Privacy

Thank you for shopping at carbon2cobalt.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information. By visiting our website, or providing information to us, you are accepting the practices described in this privacy and security policy.

Collected Information

Personal information you provide to us while creating or updating an account, opt-in to receive our emails, request a catalog and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We may also collect information from you through our catalogs or other marketing materials. We also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. Carbon2Cobalt.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court.

*You can easily update your account information by logging on to carbon2cobalt.com.

**Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

We may use technologies, such as our own cookies, to provide you wth personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, please see the INTEREST BASED ADVERTISING section below. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. How do we use this information? When you supply your postal address, either when requesting a catalog or placing an order, you may receive catalogs by mail from us. We also occasionally make our postal list available for limited use by unaffiliated third parties. When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive an order confirmation. We also maintain a record of your purchases made on any of our websites and combine this with information you have provided over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. We may also share your information, including, without limitation, your email address (but not your credit card information) with unaffiliated third parties that would enable them to contact you about products or services you may be interested in. In the unlikely event of a sale of some or all of our business, carbon2cobalt may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public. If you prefer that we not include your information in our ongoing analysis to improve our websites, products and offers, you can "opt-out" by sending us an email at service@carbon2cobalt.com or calling 805-687-7400.

Internet-Based Advertising

We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. You may opt out of certain interest-based advertisements that use Carbon2Cobalt.com's cookie by contacting us.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise and other Carbon2Cobalt news. Email addresses collected at carbon2cobalt.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, send us an email at service@carbon2cobalt.com or call us at 805-687-7400. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

Our Catalog Mailing List

If you no longer wish to receive Carbon2Cobalt catalogs, please send us an email at service@carbon2cobalt.com or call 805-687-7400. Please include your name and mailing address as shown on your catalog. We will remove your name from our mailing list as soon as possible. Please recognize that you may receive another catalog before we are able to remove you. We may, on occasion, share a portion of our catalog mailing list with other reputable organizations. If you do not want your name and address shared with other organizations, send us an email at service@carbon2cobalt.com or call 805-687-7400.

Business Partners

Carbon2Cobalt works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When Carbon2Cobalt allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service. We use the services of a few carefully selected marketing companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing partners record the information coming from our sites on our behalf, the data subsequently retrieved cannot be used for any reason without our authorization. If you prefer that we not include your information in our ongoing analysis to improve our websites, products and offers, you can "opt-out" by sending us an email at service@carbon2cobalt.com or calling 805-687-7400. We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third part partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Your California Rights

Carbon2Cobalt collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of carbon2cobalt who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: Carbon2cobalt Customer Relations 615 State Street, Santa Barbara, CA 93101 Alternatively, you may send us an email at service@carbon2cobalt.com with the words "California Privacy Rights" in the subject line. Accessing our web sites from outside the US If you are visiting carbon2cobalt.com from a location outside of the United States, you will be connected through and to servers located within the United States. All online orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained on web servers and our internal systems located within the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy.

Secure Shopping

Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call 805-687-7400 and place your order over the phone. Have the 6-character element code (ex. 118001), size and color ready for each item you wish to order. You can also print your shopping basket page and mail it to: Carbon2Cobalt, Attn: Order Processing, 615 State Street, Santa Barbara, CA 93101. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Policy Changes

Carbon2Cobalt.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The Carbon2Cobalt.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy.

Email: service@carbon2cobalt.com
Phone: 805-687-7400
Mail:
Carbon2Cobalt
Attn: Customer Service
615 State Street, Santa Barbara, CA 93101